Privacy Policy

Collection of Personal Information

Registered Massage Therapists, Physiotherapists, and Acupuncturists are regulated healthcare professionals. In order to provide safe and effective treatment, we collect personal information from our clients. Personal information collected may include:

Name and contact information
Date of birth
Health history and medical information
Treatment notes and clinical records
Payment and billing information
Insurance information when applicable

This information is collected directly from clients through intake forms, assessment during appointments, and treatment documentation.

Purpose of Collecting Information

Personal information is collected and used for the following purposes:

To provide safe and effective massage therapy treatment
To maintain clinical records required for regulated healthcare practice
To communicate with clients regarding appointments and care
To process payments and insurance receipts
To comply with regulatory and legal requirements

Clinical records are maintained in accordance with the record-keeping requirements of the College of Complementary Health Professionals of BC and the College of Health and Care Professionals of BC.

Protection of Personal Information

We take reasonable steps to ensure that all personal information is protected from loss, misuse, unauthorized access, disclosure, or alteration. Safeguards include:

Secure electronic health record systems
Password-protected devices and software
Restricted access to client information
Secure storage of any physical records

Only authorized personnel who require access to this information for the purpose of providing care or operating the clinic will have access.

Disclosure of Information

Personal information will not be shared without consent, except in the following circumstances:

When required or permitted by law
When requested by regulatory bodies
When necessary to protect client safety or the safety of others
When authorized by the client for insurance or healthcare coordination purposes
When Allowed under BC Privacy Law (PIPA)

Access to Your Information

Clients have the right to request access to their personal health records and request corrections if information is inaccurate. Requests for access to records must be made in writing and may be subject to reasonable administrative fees where permitted by law.

Retention of Records

Client records are retained in accordance with regulatory requirements set by the College of Complementary Health Professionals of BC and applicable privacy legislation. Records are maintained for the required retention period and are securely destroyed once that period has passed.

Questions or Concerns

If you have any questions regarding this privacy policy or how your personal information is handled, please contact the clinic directly.